ESP Water Products Customer Service

Our Customer Service Department is available to help you find the right replacement filters for your water filtration or purification system. We can also help you determine which type of new filtration or purification system would be right for your specific needs.

We are honored to provide expert support and advice to our Customers. We also frequently offer non-Customers support and advice related to parts and products we sell. However we are not always able to offer support and advice or to troubleshoot parts and products that we do not sell. This is because we are concerned that our lack of familiarity with some products might cause us to troubleshoot incorrectly and create additional problems with those products. We apologize for any inconvenience this may cause.

We have tried to provide answers to customers' most frequently asked questions. Just click on the link to the right for more information. You can also Email us your questions or we'd be happy to help you over the phone. Our Customer Service hours are:

Monday - Friday 7:30 - 3:30 (PST)
Phone: (877) 377-9876 (Toll Free)
Phone: (541) 344-4447
Fax : (541) 344-5324
Email:

We make our best effort to ship orders received before 11am PST M-F on the same day.

How To Order:

We accept Visa, Master Card & Discover.

• To order online with a credit card, begin by Clicking on an "Order Here" button for the product(s) you wish to order. Then select the quantity you want and click the "Add to Basket" button. This will put the item(s) in your shopping basket. You can continue shopping by clicking the "Continue Shopping" button or you can click the " Proceed To Checkout " button and complete the order by filling out your customer order information.

• To order by phone: Simply call our toll free number: (877) 377-9876.
Our Order department hours are: Monday - Friday 7:30-3:30 Pacific Time.

Shipping Information:
We add only the exact cost of shipping to your order based on the weight of your package and the shipping method you choose. Your shipping charges will be calculated during check out after entering your shipping information and choosing a shipping method but prior to entering any credit card information.

We can also provide you the shipping cost by email or phone.

Several Shipping methods are available including: UPS ground, UPS Second Day Air and UPS 3 Day Select, or US Postal Service Priority and Parcel Post.

Sorry, NO overnight or Next day service available.
(Shipments addressed to Post Office Boxes must shipped US Postal Service Priority or Parcel Post. )

We make our best effort to ship orders received before 11am PST M-F on the same day.

UPS Standard and UPS World Wide Expedited are available for International Delivery.

Phone: (877) 377-9876 (Toll Free)
Phone: (541) 344-4447
Fax : (541) 344-5324
Email:

International Orders:
UPS Standard and UPS World Wide Expedited are available for International Delivery.
Your shipping charges will be calculated during check out after entering your shipping information and choosing a shipping method but prior to entering any credit card information. We can also provide you the shipping cost by either email or phone.

Phone: (541) 344-4447
Fax : (541) 344-5324
Email:

Return Policy / Guarantee of Satisfaction:
If you aren't completely satisfied with any of our products or have simply ordered the wrong product please contact us by email or phone within 30 days of the date of receipt to obtain a Return Authorization number (RA). No credit can be given for used filters or used filtration units. No returns will be accepted or credit given without an RA number.

Warranty Information:
The manufacturers warrant that the products delivered will be free from any defects in workmanship or materials. Further, the warranty provided herein applies, only when used within the products specifications and service life from the date of installation, beyond which time or use, the manufacture is absolved of any and all liability for any use of the product. In the event of defect or non-conformity, buyer shall promptly notify manufacture in writing, supplying proof of of purchase dates, installation dates and will protect and retain the products for investigation, or manufacturer is absolved of any and all liability for any use of the products.

ESP highly recommends strict adherence to manufactures recommendations regarding filter or cartridge replacement. Awareness of both performance standards and service life specifications is critical to ensure your systems operational integrity. Please note specifications when buying and check product labeling. In the absence of manufacturer specifications ESP recommends that no filter (except RO membranes) should be used more than 12 months.

Performance Standards: Filter replacement within the time-frame (or volume limitation) recommended by the manufacturer is critical. For example a filter label may contain the note: “1 yr/1500 gallons”. This note means “1 year or 1500 gallons – whichever comes first”. Filters are tested and designed to effectively remove stated contaminants either during the stated time period OR while processing the stated volume of water – whichever comes first. Operation beyond these limits is not recommended and the user runs the risk of consuming water not meeting expected standards. In the absence of manufacturer specifications ESP recommends that no filter should be used for more than 12 months.

Service Life Specifications: Filter replacement labels also apply to the mechanical function of a given device. The note: “1 yr/1500 gallons” means “1 year or 1500 gallons –whichever comes first”. Manufactures test filters to guarantee their mechanical stability (against leaking and breakdown) throughout the stated life of the filter or cartridge. Use of the filter beyond the manufacture’s recommended lifespan is not recommended and in doing so the user runs the risk of mechanical failure of the devise and consequential damages. In the absence of manufacturer specifications ESP recommends that no filter should be used for more than 12 months.

Security:
All personal information including your name, address and credit card number will be processed using the most secure type of encryption available, (128Bit Secure Socket Layer). You will see a lock or lock and key displayed on your screen when you enter the customer information page. This symbol lets you know that all information is being encrypted and that your personal information can not be compromised. In addition, we will only receive and store only the last 5 digits of your credit card number from our credit card processor, Card Services International.

Currently all major credit card issuers have no-risk policies when using your credit card online. Should your credit card ever get misused, you will not be liable for those fraudulent charges. In addition, the Fair Credit Billing Act guarantees you cannot be held liable for more than $50 of unauthorized charges on your credit account.

Your Privacy:
Because we value your privacy, all information which you provide to us will be considered confidential. We we will never sell or share this information with any outside parties.

As a service to you, we will mail or Email you a reminder notice when it is time to replace your filters. Many of our customers find this reminder to be very helpful. If, however, you prefer that we not contact you, please let us know.

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DID YOU KNOW?
Less than 1% of the water supply on earth can be used as drinking water.

DID YOU KNOW?
• By the time a person feels thirsty, his or her body has lost over 1 percent of its total water amount.
• About 25,700 litres (6,800 gallons) of water is required to grow a day's food for a family of four.
• Your brain weighs around three pounds, and all but 10 ounces are water.

DID YOU KNOW?
A child dies every 8 seconds from water-related disease.

» More Water Facts