AXEON RO System and Membrane Warranty Guide

Article Summary

AXEON publishes separate warranties for RO systems and membrane elements. Start with the document for your equipment, keep purchase and service records, and obtain return authorization before shipping an item for evaluation. ESP Water, an authorized AXEON distributor, can help you gather the details for a warranty inquiry.

SYSTEMS & EQUIPMENT

RO System Warranty

One-year limited coverage for defects in materials and workmanship, subject to AXEON’s terms and operating requirements.

Open System Warranty PDF

MEMBRANE ELEMENTS

Membrane Element Warranty

Separate provisions address manufacturing defects and prorated performance. Test conditions and maintenance requirements apply.

Open Membrane Warranty PDF

What Does the AXEON RO System Warranty Cover?

AXEON BT-1500 commercial reverse osmosis system

12 months · limited system warranty

Coverage concerns defects in materials and workmanship when the equipment is installed and operated within AXEON’s published requirements. Repair or replacement is determined by AXEON.

Keep proof of purchase and installation details. The warranty document defines the commencement date, including its three-month shipment limit.

Check Full System Terms

Check the exclusions. Disposable items such as fuses, O-rings and regeneration chemicals are excluded. The document also sets limits on coverage for components manufactured by other companies, unauthorized parts or service, and labor or travel.

Understand the Membrane Element Warranty

MATERIALS & WORKMANSHIP

Manufacturing Defects

The limited warranty addresses defects in the membrane element. AXEON evaluates the element and determines the remedy under the terms.

PRORATED PERFORMANCE

Performance Under Specified Conditions

The performance provision uses AXEON’s published test conditions. Confirmed loss of warranted performance may qualify for credit toward a replacement, based on unused warranty months.

What Do the Performance Numbers Mean?

70%

Minimum Permeate Flow

At least 70% of the specified initial average flow under AXEON’s standard conditions. This is a flow criterion, not a contaminant-removal percentage.

1.35×

Maximum Salt Passage

No more than 1.35 times the specified maximum value under the stated test conditions and pressure. It does not mean 1.35% salt passage for every element.

Performance coverage has its own start-date rules for wet and dry elements. Read the full document for applicable dates, tests and credit calculations.

Read Membrane Warranty Conditions

Keep the Records That Support Your Warranty

A practical warranty file for your AXEON equipment
Keep or confirm	Why it matters
Purchase and installation records	Support the equipment’s identity and warranty dates.
System and membrane model information	Identify the product being evaluated.
Operating logs and water data	Help compare pressures, flows and water quality with the specified conditions.
Pretreatment and service history	Document filter changes, cleaning and protection against fouling, scaling or chemical exposure.
Storage and start-up records	Show that handling, preservation and initial flushing followed the membrane instructions.

Use approved cleaning procedures and operate within the model’s limits. Review AXEON membrane replacement and start-up checks, and keep the system manual with your records.

How to Prepare an AXEON Warranty Inquiry

Step 1: Collect Your Equipment and Purchase Details
Gather the model, serial or element identification, proof of purchase, installation details, photos and a clear description of the problem. Include operating and maintenance records relevant to the issue.
Step 2: Contact ESP Water for Help With the Inquiry
Call 1 (877) 377-9876 or contact our team. We can help identify the equipment and the information needed for evaluation. Coverage and remedies are determined under AXEON’s warranty terms.
Step 3: Obtain Authorization Before Returning an Item
Obtain the required Return Goods Authorization (RGA) and return instructions before shipping. Follow the required packaging and preservation directions, especially for a used membrane element.

AXEON Warranty FAQs

Is the system warranty the same as the membrane warranty?

No. AXEON publishes separate documents. System coverage addresses equipment defects; membrane terms include separate materials/workmanship and prorated performance provisions.

Does the membrane warranty promise a full year of unchanged output?

No. The performance terms use defined flow and salt-passage limits under specified test conditions. Actual output also depends on feed water, pressure, temperature and operation.

Does every performance concern qualify for a free replacement?

No. AXEON evaluates the concern under the applicable terms. A performance claim may involve prorated credit; materials/workmanship claims have their own provisions.

Can I send an element back immediately?

Obtain the required RGA and instructions before shipping. Used membrane elements need the specified handling, preservation and packaging.

What should I have ready when I call ESP Water?

Have the equipment model and identification, proof of purchase, installation details, photos, a description of the issue, and available water-quality and operating records.

Where can I find the complete exclusions and conditions?

Open the system or membrane warranty PDF above. This guide summarizes the documents; the applicable warranty’s full terms determine coverage.

Need a Genuine AXEON Replacement?

Contact us about a possible warranty concern before purchasing a replacement. For scheduled service, match the complete element model and operating requirements.