With over 30 years of experience, Axeon Water Technologies has earned a reputation as a leader in commercial and industrial water treatment. Their RO systems are engineered for high performance, durability, and ease of maintenance. More importantly, their warranty coverage reflects a deep commitment to customer satisfaction and long-term product integrity.
Axeon Reverse Osmosis System and Membrane Warranty Guide
Axeon Reverse Osmosis System Warranty: What You Need to Know
Axeon RO System Warranty Highlights
Axeon’s commercial RO systems are protected under a one-year limited warranty, ensuring coverage from the day the product is received or installed (within 3 months of shipment).
What’s covered:
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12-month warranty against defects in materials and workmanship
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Applies only when systems are installed and used per Axeon’s published specifications
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Warranty support includes repair or replacement of defective systems or parts
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Requires a Return Goods Authorization (RGA) and proof of purchase for service claims
Note: Consumables like o-rings, fuses, and chemical materials are not included under this coverage.
Axeon Membrane Element Warranty Overview
Axeon RO membrane elements are covered under a prorated one-year limited warranty that includes both product integrity and performance metrics.
Key performance guarantees:
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Minimum 70% permeate flow throughout the first year
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Maximum salt passage not to exceed 1.35x the rated limit
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If performance declines under standard conditions, Axeon will offer credit toward a replacement membrane based on the number of unused months
This warranty applies to spiral-wound reverse osmosis, nanofiltration, and ultrafiltration elements when properly stored, maintained, and operated within specifications.
Find AXEON Membrane Element Replacements
We carry a large selection of genuine Axeon Water Technologies replacement filters, membranes and cartridges.
Conditions to Maintain Warranty Coverage
To ensure your warranty remains valid, keep the following conditions in mind:
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Operate systems within Axeon’s technical specifications
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Avoid chemical exposure, scaling, fouling, or pressure anomalies
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Use only Axeon-approved cleaning procedures and avoid incompatible surfactants
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Maintain proper records, logs, and system performance dataStore membranes as directed and discharge initial permeate during RO system start-up
Protect Your Investment with Confidence
Axeon’s warranties are more than fine print—they’re a promise of quality and a sign of the company’s reputation for engineering excellence. As your trusted supplier, ESP Water Products is committed to helping you select the right Axeon solution and supporting you throughout its lifecycle.
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- View the System Warranty
- View the Membrane Warranty
For questions about warranty coverage or choosing the right RO system, reach out to our expert team. We're here to help you make confident, informed decisions. Our team of water quality experts are available Monday-Friday 8 am to 5 pm Central Time: 877-377-9876
FAQs
Q: What does the Axeon reverse osmosis system warranty cover, and how long does it last?
A: Axeon offers a one-year limited warranty on its reverse osmosis (RO) systems, covering defects in materials and workmanship. This warranty is valid from the date of receipt or installation (provided installation occurs within three months of shipment). It applies only when the system is installed and operated according to Axeon's specifications. The warranty does not cover consumable items like o-rings, fuses, or chemicals. To initiate a warranty claim, customers must provide proof of purchase and obtain a Return Goods Authorization (RGA) number from Axeon.
Q: What is included in the Axeon membrane element warranty, and what are the conditions?
A: Axeon's membrane elements come with a one-year prorated limited warranty that covers both material defects and performance. The warranty ensures that, under standard operating conditions, the membrane will maintain at least 70% of its specified permeate flow and that salt passage will not exceed 1.35 times the maximum specified value. If performance declines within the warranty period, Axeon may offer credit toward a replacement, calculated based on the number of unused months. To maintain warranty validity, it's crucial to operate the RO membrane within Axeon's published specifications and avoid exposure to conditions like high silt density, oxidizing agents, or improper pH levels.
